Chargeback Resolution Services

We offer expert guidance throughout the chargeback resolution process. Benefit from our 10 years of experience and 94% WIN ratio. Win against chargebacks and get your money back.

Chargeback Resolution Services

CHARGEBACKS:
Are you receiving chargebacks to your merchant account and in need of expert guidance?
Too often clients use the chargeback option as a means of avoiding their financial responsibility to the merchant. Unfortunately banks and credit card companies encourage this behavior by making it simple for clients to cancel their transactions. Clients do not need to prove their chargeback reason is valid. Burden of proof is on the merchant to provide a defense against the clients complaint.

HOW CAN MERCHANTS RECOUP THEIR MONEY:
The only way for merchants to recoup their money is to provide the credit card company with a written response to their clients chargeback.
Merchants are only given one chance to properly answer a chargeback. Chargebacks can be won or lost on the smallest of details. The wrong word or sentence can make or break your case. Losing chargeback cases can be disastrous for your merchant account. A hold can be put on your merchant account funds. They may even close your merchant account all together.
How would losing your merchant account affect your business? Your livelihood?

OUR SERVICES:
Fortunately we can help. We offer time proven solutions to help merchants WIN against chargebacks and get their money back. We have been managing chargebacks for 10 years with a 94% WIN ratio overall. We are heavily experienced in defeating chargeback attempts from major credit card companies including Visa, Mastercard, Discover and American Express. We also specialize in defending against different types of chargebacks including: "Services not rendered", "Unauthorized charge", 1, 2, 3rd chargeback attempts as well as pre-arbitration.

SOLUTIONS:
Chargeback Resolution Program on CD-Rom: Our knowledge and experience combined with the convenience of CD-Rom. Our CD-Rom package discusses the specifics of managing every type of chargeback dispute. We provide detailed guidelines to help you craft a winning chargeback response. We also provide response letter templates to set you on the right path to winning your chargeback dispute.

CHARGEBACK RESOLUTION CONSULTING:
For those clients who would like additional assistance, we offer full dispute resolution consulting services. Our expert staff will be available to answer your chargeback related questions. Consultation services include instruction on the proper way to formulate a chargeback response. How to choose and formulate supporting documentation to include in your chargeback response. Providing you advice and guidance to navigate the unique chargeback rules for Visa, Mastercard, American Express and Discover. We consult on the respective rules and instruct you on how to write a winning response.
Consulting services are $75/hr.